Become our next star in inside sales and order administration!

Are you driven by new challenges and problem-solving? Do you want to work closely with customers and technology in a role where structure meets service? If so, welcome to Team8, a company characterized by business development and entrepreneurship. We are currently in an expansive development phase and here you will have the opportunity to develop long-term in a company that invests in its employees. We are now looking for another person for our Inside Sales team who has a great technical interest and enjoys providing first-class service. We look forward to receiving your application.

About us

We offer telephony, print, IT, and AV solutions, services, and accessories to companies in the Nordic region. We help our customers find the right product or service based on their unique needs, ensuring that technology works efficiently and seamlessly. We simply create a simpler workday for our customers. Here you have a fantastic opportunity for personal development and the chance to work with other successful support technicians in a market-leading company where we also prioritize having fun at work. Our goal is to become 45 employees and achieve a turnover of approximately 180 million by 2027 by delivering customer-specific and flexible solutions in telephony, print, IT, and AV solutions to franchisees, industry organizations, and investment companies that value simplicity, optimized technology use, and first-class customer service.

Our core values

• Motivated
• Adaptable
• Team players
• Engaged
• Proud

Job responsibilities

• Order management and administration within the area of inside sales of devices
• Manage invoicing and administration of incoming order inquiries
• Order products from distributors based on orders received via our webshop
• Create orders in our internal systems for invoicing
• Handle incoming orders/changes/completions for our customers with customer-specific agreements
• Manage incoming swap-24 orders and warranty cases
• Work closely with the sales team
• Develop and suggest adjustments in our internal processes and management

We are looking for someone who

Has a strong interest in IT, telecommunications, and similar devices, customer contact, and administration, who is service-oriented and identifies with our core values. Furthermore, you have:

• At least 1 year of experience in customer service, sales administration, or order management, preferably within IT, telecommunications, or similar technical products.
• Documented experience working in business systems, order flows, and administrative tools.
• Good technical knowledge of computers, mobile phones, tablets, networking products, and peripherals (headsets, keyboards, docking stations, and monitors).
• Experience handling order changes, exchanges, warranty cases, and returns.
• Familiarity with working with customer-specific agreements, SLAs, and internal processes.
• Good communication skills in Swedish and English, both spoken and written.

Personal qualities for this role

• A strong technical interest and enjoy understanding products in depth.
• Structured and meticulous
• Service-oriented with a high sense of responsibility, as the role is closely linked to customer experience.
• Good problem-solving skills and the ability to find solutions in cases of delivery delays, out-of-stock items, or warranty exchanges.
• Enjoy working closely with sales and the rest of the team, and contribute to the development of routines and processes.
• Be flexible and proactive, able to prioritize and drive your tasks forward independently.

Preferred qualifications

• Experience from a telecommunications operator, IT reseller, or hardware distributor.
• Familiarity with exchange processes, DOA handling, and warranty exchanges.
• Experience working in webshop back-end or ordering portals.
• Experience in warehouse administration.
• Familiarity with systems such as Zendesk, Upsales.

We offer the right person

• A workday that goes by quickly, filled with joy and full speed ahead!
• To become part of our brand - Team8
• A pleasant workplace in a bright and modern office with good communications in Sickla/Nacka
• The opportunity to work alongside professional colleagues, partners, manufacturers, operators, and industries
• A job with an employer where we grow forward and take care of each other.
• Working hours are weekdays from 08:00 to 17:00, salary according to agreement.